A Framework to Improve Customer Service Using Brahms Model
Research Area: | Volume 4 Issue 1, Jan. 2015 | Year: | 2015 |
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Type of Publication: | Article | Keywords: | Brahms Model, Customer Service ImproveMent, Human Behaviour, Warning Alerts |
Authors: |
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Journal: | IJEIR | Volume: | 4 |
Number: | 1 | Pages: | 99-106 |
Month: | Jan.-Feb. | ||
ISSN: | 2277-5668 | ||
Abstract: | Human behaviour plays a vital role in the success
and failure of an organization. Top management set
organizational goals and objectives to run their business
activities. Skill sets, proper training, team work,
commitment, infrastructure and resources bring vital
changes in any work practice system. The great challenge is
to detect human behavioural errors while performing job
activities in the customer service department of an
organization. Human behavioural errors in the work practice
system is a key factor to change the whole scenario. These
errors could be monitored and well detected using a
framework comprised of Brahms Model and Warning Alert
Generation System. Rapid action and response from the
management team can be established by using the same
framework. Efficiency and quality assurance for the
customer service improvement in an organization could be
guaranteed and maximized. |
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Full text: IJEIR-1333_final.pdf
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