The costumers of different organizations are increasingly showing sensitivity to the quality of the received services. This issue is very significant for Azad University, because the students by paying their tuition fees to the university, expect high quality educational facilities and services. The medium of the electronic service providing for the university is the website, which all the services have to be done through it. By considering the importance of the aforementioned issue, the present research has been carried out to investigate and measure the electronic service quality in Zahedan Islamic Azad University. The research is an applied and descriptive one. The statistical population is all the students who use the electronic services of the university and 385 persons were chosen randomly to be investigated. The data collecting tool is the questionnaire, and for the analysis of the data t-test and Freidman’s Test have been applied. The results revealed that the electronic services of the university in the aspects of efficiency, accordance, information quality, the visual quality of the website, trustworthiness, security and personal privacy, have had agreeable qualities but the tangible factors, responsiveness, contact and variability of the electronic services quality, have had less agreeable qualities. Moreover, the ranking of the variables showed that the accordance, security. Personal privacy and the efficiency have had more average than the other variables, and the tangible factors, responsiveness, contact and variability of the electronic services quality, have had less average in respect to the other variables.

Full text: IJEIR_1102_Updated_Final.pdf